A step-by-step plan for any company to deliver an exceptional customer experience... Customer relations should be at the heart of every business, so why do so many firms ignore their customers? Expert Jeanne Bliss draws on her experience with top companies to explain why 'customer-centric' initiat[...]

"I highly recommend reading this book " -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers. The kind who can drive e[...]